HELP CENTER

RETURNING AN ITEM TO CELTIC COLLAR CO.

 

We're confident that you will not need to return anything to us, but if for any reason you are not happy with your purchase, we will refund or exchange any orders (as long as the goods have not been used, are not damaged and are in a re-saleable condition). 

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Please contact us within 14 days of receiving your order to arrange a refund or exchange: celticcollarco@outlook.com

Our returns address is: Celtic Collar Company. 51 Pendarves Street, Tuckingmill, Camborne, Cornwall. TR14 8NP

Unless the item is faulty, you will be responsible for the cost of returning your order.

 

COLLAR DOESN'T FIT?  DON'T PANIC!

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The most important thing for us here at Celtic Collars, is that your collar is absolutely perfect for your pet, so if when you receive your order it doesn't fit, then please get in touch with us and a replacement can be made.  If you do not require a replacement, please contact us within 14 days of receiving your order, and we do ask that you cover the postage costs incurred.

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Please note, we cannot offer exchanges due to you not liking your choice of colours.

 

OUR GUARANTEE TO YOU

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We work tirelessly to produce handmade dog collars of the highest standard, and as such offer a one year guarantee on all of our handmade collars should you need it. Of course, we're very confident that you won't need it, but if something should break then we'll repair or replace your collar free of charge.

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That being said, there are some limitations. If the damage to the collar has been caused by being chewed or scratched to bits, we're not able to fix that, and as we cannot anticipate the wear a collar will be put through, the guarantee does not extend to the loss of shine or scratching to the surface of any metal hardware, or fabric destroyed by constant scratching/chewing but any repair resulting from a hardware failure will be taken care of. 

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Celtic Collars are designed to be strong and durable, but that being said they should not be used in unsuitable situations. Care should be taken with larger dogs or those that are excessive pullers, biters or scratchers as it may cause damage to the collar.

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It is up to you the purchaser to determine what size and type of collar is suitable for your dog.

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DELIVERY

All our items are usually dispatched within 1-7 working days , as a first choice we use second class royal mail with proof of postage ( 3 - 5 business days from posting) and first class royal mail is available ( next day after posting) if you need your item quicker (please leave a note with your order) if its its a big order ( £60+) with free postage we might use Hermes . if we have to order in more supplies to fulfil your order you will be notified  and given an estimated time of arrival ASAP.

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PRODUCT CARE

 

Celtic collars and leads can be hand washed at 30° with a mild detergent or place inside a sock in the washing machine at no more than 30°, dry naturally (I just drape mine over a clothes airer or back of a chair etc.)

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If subjected to sea water rinse as soon as possible to remove salt (as salt can damage fabrics and metal fixings ) and leave to dry naturally.